Frequently Asked Questions

If you think we have omitted an obvious question, please let us know via email.

These questions, and many more, are tour specific and will be addressed in the pre-departure information sent to you after booking. If you would like more information before you book please contact us via email or by phoning 01962 733051.

General Questions

Where can I find Foreign Office Travel advice?
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, please see: https://www.gov.uk/foreign-travel-advice.
Please can you explain your tour grading system?
Do you offer regional departures?
Do you offer single occupancy accommodation and if so what is the cost?
I want to share a room to avoid the single room supplement. What if there is no on to share with?
When do we receive our final joining instructions and tickets?

Payment Related Questions

What is included in the cost of my holiday? Are the flights included?

Are flights included?

Our (non-UK) trips include external flights from London and any internal flights. The accommodation, meals, airport transfers and guides are also included. Any extra costs are outlined on the trip itineraries or you can contact us for more details. There is the odd exception where flights are not included, generally due to other transport being used, for example ferry travel or train travel. However, this will be clearly stated. A single room supplement, if required, is extra.

Is food always included in the holiday price?

Occasionally, the odd meal or night’s accommodation may not be incorporated into the tour price, for example, when you are in transit. A few of our holidays do not include lunches and evening meals. Any extra costs are outlined on the trip itineraries, or you can contact us for more details.

What’s included in the cost of UK trips?

For most of our UK trips, travel to and from the tour destination is not included in the tour cost. Lunches are not usually included either. The tour itinerary will clearly state what is included in the price for each individual tour.

How is my money protected? Are you ABTA bonded?
When is the final payment due?

Tour Related Questions

What vaccinations are needed?
Any vaccinations needed for a particular tour will be listed in the pre-departure information sent to you after booking. If you would like more information before you book please contact us via email or by phoning 01962 733051. The World Health Organisation produces a useful report on ‘International travel and health’ which can be downloaded from the WHO website. 
What is your smoking policy on tour?
What is the typical Naturetrek group size?