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Useful Information

ATOL - Air Travel Organiser's Licence

Naturetrek's ATOL Licence Number: 2962.

If you are a resident of the UK or European Economica Area (EEA), all the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

ABTOT

Naturetrek's ABTOT Membership Number: 5205

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Naturetrek, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages and
2. flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA*.

* Please note that flight inclusive packages that commence within the EU but outside of the UK will continue to be covered by ABTOT until the renewal of Naturetrek's ATOL number 2962 in September 2018 in accordance with the transition period authorised by the Civil Aviation Authority.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Naturetrek.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. 
 

AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis.

Accurate Brochures & Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service & Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards
AITO endeavours to monitor quality standards regularly. All customers should be directed to leave feedback on www.aito.com; the results of which are scrutinised by the Association.

Sustainable Tourism
AITO members acknowledge the importance of AITO’s Sustainable Tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.

Customer Relations
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, either party can call on a low cost arbitration service to bring the matter to a speedy and acceptable conclusion.
 
Naturetrek Ltd. is a member of the Association of Independent Tour Operators (Number 5091). To contact the Association, visit www.aito.com or call 020 8744 9280.

 

Your safety & security

Risks to your safety and security are an unavoidable aspect of all travel and the best current advice on such risks is provided for you by the Foreign & Commonwealth Office. In order to assess and protect against any risks in your chosen destination, it is recommended that you refer to the Foreign Office website - https://www.gov.uk/foreign-travel-advice or by telephoning 0870 6060290 prior to travel.

Travel insurance

It is a condition of joining one of our holidays that you must be insured against medical and personal liability risks, including our 24-hour medical emergency assistance cover. We strongly recommend that you ensure the cancellation cover under your policy insures the full value of your holiday.

We have arranged travel insurance with specialist insurance broker Campbell Irvine. This cover has been specifically tailored to our kind of travel and we strongly recommend you use it; the cover includes a 24-hour worldwide emergency medical service which provides friendly and professional emergency help.

To arrange cover or to obtain a quotation please contact Campbell Irvine Direct on 01702 427236 or apply online or email info@campbellirvine.com

A summary of standard cover

(Extent of cover in each case is per insured person under the age of 70. If you are over 70 years of age please contact the Naturetrek office for further information.)

Emergency Medical, Repatriation & Associated Expenses: up to £10,000,000
Personal liability: up to £2,000,000

Personal Accident: up to £25,000

Travel Delay: £100
Covering: 1) Either compensation up to £100 or cancellation after 8 hours u to £2,000
2) Hi-jack of aircraft: up to £3,000
3) Interruption of transport: £300

Personal Effects: up to £2,000
Covering: 1) Temporary loss of baggage: £100
2) Money: £500
3) Tickets: £1,000
4) Passport & visas: £250

Legal Expenses: up to £25,000

Cancellation or Curtailment: up to £3,000 for Standard Cover*
Please advise the insurer of the total cost of your holiday so they can make sure that the holiday cancellation or curtailment cover fully covers the value of your holiday. An additional top-up cancellation premium may be required.

Gadget Travel Insurance
Over the past few years an increasing number of clients are taking expensive items such as smart phones, tablets, cameras and laptops when travelling. Campbell Irvine Ltd. has a policy to cover such items. Please refer to the Campbell Irvine's Gadget Travel Insurance website for further information.

IMPORTANT

This is only a summary of cover; full details of the cover provided are shown on your policy document which will be sent to you once the appropriate premium has been paid. Please read it carefully to ensure you understand the cover provided which is offered on a Non Advised basis from a single insurer. A copy of the policy document is available for download at www.campbellirvinedirect.com/naturetrek. The policy includes certain terms, conditions, exclusions and excesses. In particular, cover is excluded for any defined pre-existing medical condition from which you, or any person upon whom travel depends, are suffering. If in doubt, please contact the insurer’s medical helpline in confidence on 01702 427237, as additional cover may be purchased directly from the insurer’s medical screening helpline for certain pre-existing medical conditions. The policy contains a 21-day Cooling Off Period, and details of how to make a claim and who to contact in the event of a medical emergency.

*Naturetrek is an Introducer Appointed Representative of Campbell Irvine Ltd who are authorised and regulated by the Financial Conduct Authority. This may be checked on the FCA's register at www.fca.org.uk

Passport & Visa Requirements and Health Formalities 

Health Formalities

It is essential that you to check with your GP for all your travel health requirements, immunisations and vaccinations. Travel health Information can be found on these websites:

Where Yellow Fever vaccinations are mentioned below, it is currently a requirement for entry into that country to have a certificate, no matter the origin of travel, i.e. if travelling directly from the UK. Many other countries require a certificate if you arrive from a country that has a risk of yellow fever transmission, even if you are only transiting the risk country. Regardless of the requirement for a certificate, there are countries where yellow fever is a risk and a vaccination is recommended.

Passport & Visa Requirements

Below are the passport and visa requirements for the countries that Naturetrek currently visit. Listed in alphabetical order by continent, this information is for guidance only. Whilst we make every effort to keep this information up to date, entry requirements can and do change on a regular basis and without warning.

For countries where the visa application process is less than straight forward, more detailed information will be supplied by Naturetrek on booking (and is stated as much below).

We would like to point out that many countries state that passports must still be valid for a certain amount of time at the date of entry, but we would recommend the passport is valid for that time at the date of departure, to be on the safe side.

Africa & The Middle East

Botswana: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Egypt: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend applying for an eVisa in advance, which should be applied for in advance here: https://www.visa2egypt.gov.eg/eVisa. It is valid for a visit of up to 90 days, and the current cost is US$25. It is also US$25 for a visa on arrival but is only valid for visits of up to 30 days. Passport must have at least 6 months validity at date of entry. Naturetrek will provide further details upon booking.

Ethiopia: A visa is necessary to enter and can either be granted on arrival (only in Addis Ababa) or applied for in advance online here: https://www.evisa.gov.et. In both instances the visa is for visits of up to 1 month, and currently costs US$50. Passport must have at least 6 months validity at date of entry and 2 blank pages. Naturetrek will provide further details upon booking and more information can be found here: https://www.ethioembassy.org.uk/consular-services/visas/.

Gambia: No visa required for visits of up to 28 days. Passport must be valid for the duration of the stay.

Ghana: A visa is necessary to enter and needs to be applied for in advance from the Ghana High Commission in London. This can be done either in person or by post, but in both instances an online form needs to be completed first. The visa is valid for visits of up to 90 days, and entry must be within 90 days of issue. The current cost is £60. Passport must have at least 6 months validity at date of entry. A Yellow Fever vaccination certificate is required for entry. Naturetrek will provide further details upon booking and more information can be found here: https://www.ghanahighcommissionuk.com/passports/.

Jordan: Visa issued on arrival for visits of up to 1 month. Passport must have at least 6 months validity at date of entry.

Kenya: A visa is necessary to enter and needs to be applied for in advance online or from the Kenya High Commission in London. The eVisa can be applied for here: http://evisa.go.ke/evisa.html and currently costs US$51. More information about applying through the High Commission in London is here:  http://kenyahighcom.org.uk/visas-2/ and it currently costs £30. In both instances the visa is valid for visits of up to 90 days and entry must be within 3 months of issue. Passport must have at least 6 months validity at date of entry and 2 blank pages. Naturetrek will provide further details upon booking.

Madagascar: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend the visa on arrival, and a 30 day visa currently costs 80,000 Ariary (approximately £18). Passport must have at least 6 months validity at date of entry and 2 blank pages. Naturetrek will provide further details upon booking.

Malawi: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend for a visa in advance from the Malawi High Commission in London, and more information can be found here: http://www.malawihighcommission.co.uk/index.php/visa. It is valid for a visit of up to 30 days within 90 days of the visa being issued, and the current cost is £65. Passport must have at least 6 months validity at date of entry. Naturetrek will provide further details upon booking.

Morocco: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Namibia: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry and 1 blank page.

Oman: A visa is necessary for entry, and an eVisa should be applied for in advance here: https://evisa.rop.gov.om/. There are visas for different lengths of stay, but all of them are valid for 1 month from the date of issue. A visa for 10 days costs 5 Omani Rial (approximately £10), and for 30 days is 20 OMR (approximately £40). Passport must have at least 6 months validity at date of entry. Naturetrek will provide further details upon booking.

Republic of Congo: A visa is necessary to enter and needs to be applied for in advance from the Republic of Congo Embassy in London. This can be done either in person or by post. There are different cost options depending on the length of the visa, with the cheapest (and shortest) being £75 for 15 days. Passport must have at least 6 months validity at date of entry and 2 blank pages. A Yellow Fever vaccination certificate is required for entry. Naturetrek will provide further details upon booking and more information can be found here: http://consulateofthecongobrazzaville.webs.com/services.

Rwanda: A visa is necessary for entry and can either be granted on arrival or applied for in advance. Naturetrek recommend a visa in advance: https://irembo.gov.rw/rolportal/web/dgie/single-entry-visa. It is valid for a visit of up to 30 days and the current cost is US$30 which can either be paid for online or on arrival. Passport must have at least 6 months validity at date of entry and 1 free blank page. Naturetrek will provide further details upon booking.

Seychelles: No visa required. Passport must be valid for the duration of the stay.

South Africa: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of departure and 2 blank pages.

Tanzania: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend a visa in advance from the Tanzania High Commission in London, which can either be done in person or by post. It is valid for a visit of up to 90 days within 3 months of the visa being issued, and the current cost is £40 (quicker processing is available for a higher cost). Passport must have at least 6 months validity at date of entry and 2 blank pages. Naturetrek will provide further details upon booking and more information can be found here: https://tzhc.uk/visa-application.

Tunisia: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Uganda: A visa is necessary for entry, and an E-Visa should be applied for in advance here: https://visas.immigration.go.ug/#/help/visa. It is valid for travel within 3 months of it being issued. On arrival, immigration will determine the length of your stay which can be between 2 weeks and 3 months. The current cost is US$50. Passport must have at least 6 months validity at date of entry. A Yellow Fever vaccination certificate is required for entry. Naturetrek will provide further details upon booking.

Zambia: A visa is necessary to enter and needs to be applied for in advance from the Zambia High Commission in London. It is valid for a visit of up to 90 dates within 12 months of it being issued, and the current cost is £35. Passport must have at least 6 months validity at date of entry and 2 blank pages. Naturetrek will provide further details upon booking and more information can be found here: http://zambiahc.org.uk/services/visa-application-6/.

 

Asia

Armenia: No visa required for visits of up to 180 days. Passport must have at least 6 months validity at date of entry.

Bhutan: A visa is necessary to enter and will be administered on arrival. However, it needs to be applied for in advance, and Naturetrek will do this on your behalf. The current cost is US$40 and is payable in cash on arrival. Passports must have at least 6 months of validity at the date of departure. Naturetrek will provide further details upon booking.

Burma: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend applying for an eVisa in advance, which should be applied for in advance here: https://evisa.moip.gov.mm/index.aspx. It is valid for a visit of up to 28 days within 90 days of the eVisa being issued, and the current cost is US$50. Passport must have at least 6 months validity at date of entry. Naturetrek will provide further details upon booking.

China: A visa is necessary to enter and needs to be applied for in advance from one of three locations: London, Manchester and Edinburgh. This can be done either in person or by post. There are different cost options depending on how the application is done and the speed of the processing required, but they start from £220 which includes the cost of the visa and an application service fee. Passport must have at least 6 months validity at date of entry and 2 blank pages. Naturetrek will provide further details upon booking and more information can be found here: http://www.visaforchina.org/.

Georgia: No visa required for visits of up to 365 days. Passport must be valid for the duration of the stay.

India: A visa is necessary to enter and needs to be applied for in advance, either as an e-Visa or a regular visa from VFS Global, the officially appointed visa and consular application centre for India in the UK. The e-Visa can be applied for here: https://indianvisaonline.gov.in/visa/tvoa.html and currently costs US$75. It is valid for visits of up to 60 days, and travel must be completed within 120 days of issue. The regular visa can be applied for here: http://www.vfsglobal.com/India/UK and currently costs £120. It is valid for visits of up to 180 days, and travel must be completed within 180 days of issue. In both instances passport must have at least 180 days validity at date of entry. Naturetrek will provide further details upon booking and more information can be found here: http://www.hcilondon.gov.in.

Indonesia: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of departure.

Japan: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Kazakhstan: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Malaysia: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Maldives: Visa issued on arrival for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Mongolia: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Nepal: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend a visa in advance from the Nepal Embassy in London, which can either be done in person or by post. There are visas for different lengths of stay, but all of them are valid for 6 months from the date of issue. A visa for 15 days costs £20, for 30 days £35 and for 90 days £75. Passport must have at least 6 months validity at date of entry. Naturetrek will provide further details upon booking and more information can be found here: https://uk.nepalembassy.gov.np/1766-2/.

Sri Lanka: A visa is necessary to enter, and for visits of up to 30 days this can be done as an ETA (Electronic Travel Authorisation): http://www.eta.gov.lk/slvisa/. It is valid for 3 months from the date of issue and the current cost is US$35. Passport must have at least 6 months validity at date of entry. Naturetrek will provide further details upon booking.

Taiwan: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Thailand: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

 

Australasia

Australia: A visa is required for entry, and an eVisitor visa should be applied for in advance here:  https://www.homeaffairs.gov.au/trav/visa-1/651-. It is valid for visits of up to 90 days at a time, within 12 months of the visa being issued. There is currently no cost for an eVisitor visa. Passport must be valid for the duration of the stay.

New Zealand: No visa required for visits of up to 6 months. Passport must have at least 1 month validity at date of departure.

Solomon Islands: No visa required. Passport must have at least 6 months validity at date of entry. Please check the requirements for travelling in transit through Australia.


Europe

Albania: No visa required for visits of up to 90 days. Passport must have at least 3 months validity at date of entry.

Austria: No visa required. Passport must be valid for the duration of the stay.

Belarus: British passport holders can now enter Belarus for a maximum of 30 days without a visa. Entry and exit will only be allowed at Minsk International Airport and you’ll need to show documentary evidence of medical insurance to the value of €10,000 and funds equivalent to €25 per day. This can be in the form of cash, credit card or travellers cheques in any currency. More information can be found here: http://uk.mfa.gov.by/en/consular_issues/visas/

Belgium: No visa required. Passport must be valid for the duration of the stay.

Bulgaria: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Croatia: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Cyprus: No visa required. Passport must be valid for the duration of the stay. For North Cyprus passport must have at least 6 months validity at date of entry.

Czech Republic: No visa required. Passport must be valid for the duration of the stay.

Estonia: No visa required. Passport must be valid for the duration of the stay.

Finland: No visa required. Passport must be valid for the duration of the stay.

France: No visa required. Passport must be valid for the duration of the stay.

Germany: No visa required. Passport must be valid for the duration of the stay.

Gibraltar: No visa required. Passport must be valid for the duration of the stay.

Greece: No visa required. Passport must be valid for the duration of the stay.

Hungary: No visa required. Passport must be valid for the duration of the stay.

Iceland: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Ireland: No visa required. Passport must be valid for the duration of the stay.

Italy: No visa required. Passport must be valid for the duration of the stay.

Macedonia: No visa required for visits of up to 90 days. Passport must have at least 3 months validity at date of entry.

Malta: No visa required. Passport must be valid for the duration of the stay.

Montenegro: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Netherlands: No visa required. Passport must be valid for the duration of the stay.

Norway: No visa required. Passport must be valid for the duration of the stay.

Poland: No visa required. Passport must be valid for the duration of the stay.

Portugal: No visa required. Passport must be valid for the duration of the stay.

Romania: No visa required. Passport must be valid for the duration of the stay.

Slovakia: No visa required. Passport must be valid for the duration of the stay.

Slovenia: No visa required. Passport must be valid for the duration of the stay.

Spain: No visa required. Passport must be valid for the duration of the stay.

Sweden: No visa required. Passport must be valid for the duration of the stay.

Switzerland: No visa required. Passport must be valid for the duration of the stay.

Turkey: A visa is necessary to enter and can either be granted on arrival or applied for in advance. Naturetrek recommend an eVisa in advance: https://www.evisa.gov.tr/en/. It is valid for visits of up to 90 days within 180 days of it being issued, and the current cost is US$20. Passport must have at least 6 months validity at the date of entry. Naturetrek will provide further details upon booking.

 

North & Central America

Belize: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Canada: No visa is required to enter, but it is necessary to apply for an ETA (Electronic Travel Authorisation) if arriving in Canada by air: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html. It is valid for up to 5 years or until the passport expires, whichever comes first. The current cost is CAD$7. Passport must be valid for the duration of the stay.

Costa Rica: No visa required for visits of up to 90 days. Passport must have at least 1 day validity at date of departure.

Cuba: A Tourist Card is necessary to enter and needs to be applied for in advance by post from the Cuban Consulate in London. It is valid for 30 days, and the current cost is £39. Passports must have at least 2 months of validity at the date of departure. Naturetrek will provide further details upon booking, and more information can be found here: http://misiones.minrex.gob.cu/en/united-kingdom.

Dominican Republic: No visa required for visits of up to 30 days. Passport must be valid for the duration of the stay.

Guatemala: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Honduras: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Jamaica: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Mexico: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Panama: No visa required for visits of up to 180 days. Passport must have at least 6 months validity at date of departure and several blank pages.

St Lucia: No visa required, but on entry a specific period of stay will be granted. Passport must have at least 6 months validity at date of departure.

Trinidad & Tobago: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

United States of America: No visa is required to enter, but it is necessary to apply for an ESTA (Electronic System for Travel Authorisation): https://esta.cbp.dhs.gov/esta/. It is valid for up to 2 years or until the passport expires, whichever comes first. The current cost is US$14. Passport must be valid for the duration of the stay.


South America

Argentina: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Bolivia: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Brazil: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Chile: No visa required for visits of up to 90 days. Passport must be valid for the duration of the stay.

Colombia: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Ecuador: No visa required for visits of up to 90 days. Passport must have at least 6 months validity at date of entry.

Falkland Islands: No visa required. Passport must be valid for the duration of the stay. Naturetrek will provide further details upon booking.

Guyana: No visa required for visits of up to 30 days. Passport must have at least 6 months validity at date of entry.

Peru: No visa required for visits of up to 180 days. Passport must have at least 6 months validity at date of entry.

South Georgia: No visa required. Passport must have at least 6 months validity at date of entry.

Package Travel and Linked Travel Arrangements Regulations 2018

Please see below more information and consumer key rights under the Package Travel and Linked Travel Arrangements Regulations 2018, which we are duty-bound and happy to detail here. Naturetrek takes its responsibilities of the regulations very seriously and all of your rights are covered in our Booking Conditions, Technical Details, and pre-departure information.


General

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore you will benefit from all EU rights applying to the packages. Naturetrek will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Naturetrek has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.


Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Naturetrek has taken out insolvency protection with ATOL administered by the Civil Aviation Authority (CAA). Travellers may contact the CAA if services are denied because of Naturetrek’s insolvency. Their contact details are as follows: Consumer Protection Group, Civil Aviation Authority, CAA House, K3, 45-59 Kingsway, London WC2B 6TE. Telephone: 0333 103 6700 (9.00am to 5.00pm). From outside the UK: +44 333 103 6700. Email: claims@caa.co.uk. Website: caa.co.uk.

More information

For the complete Package Travel and Linked Travel Arrangements Regulations 2018 please visit:

www.legislation.gov.uk/uksi/2018/634/contents/made