We work very hard to keep the information you give us safe. We follow
strict security procedures on how your personal information is stored and used,
and who sees it, to help stop any unauthorised person getting hold of it. You
will find the following Naturetrek policies on this page:
- Terms and conditions of use of Website
we collect it, and what we do with it, and should be read in conjunction with
our Terms and Conditions of use of Website and our Booking Conditions. In all
your dealings with us you must ensure that others you represent are aware of
the content of all 3 of these policies and terms, and consent to your acting on
About Us2. What Information We Collect
We are a limited company registered in England and Wales under company
number 03311102, and our registered address is at Mingledown Barn, Wolf’s Lane,
Chawton, Alton, Hampshire, GU34 3HJ. The
best way to contact us is by email at email@example.com. We are a
fully licensed tour operator and hold an Air Travel Organisers Licence (ATOL
no. 2962) issued by the Civil Aviation Authority.
We collect information such as your name, contact details, passport
details, travel preferences and special needs/dietary requirements that you
supply us or is supplied to us, about you and other persons on your booking.3. How We Collect Your Information
We collect your information when you request from us more details about
our holidays, contact us by email or phone (and vice versa), make a booking,
use our website, connect with us via social media and any other interaction we
have with you. We will update your information whenever we can to keep it
current, accurate and complete.4. What We Use Your Information ForSupply Of Services And Fulfilment Of Contract
- To be able to supply
you with our services, including your flight, holiday, security,
incident/accident management, etc., we may disclose and process your
information outside the UK/EEA. In order for you to travel abroad, it may
be obligatory to disclose and process your information for immigration,
border control, security and anti-terrorism purposes, or any other
purposes which are deemed as appropriate. Most countries will only permit
travel if you provide your advance passenger information (passport
details), although these requirements may differ depending on your
destination and you are advised to check.
- Information (such as
health) may be viewed as “sensitive personal data” under the Data
Protection Act 1998. We collect it to provide you with our services, cater
to your requirements or act in your interest, and we are only willing to
accept sensitive personal data on the provision that we have
your positive consent. By booking with us you also agree for your
insurers, their agents and medical staff to exchange relevant information
and sensitive personal data with us in situations where we/they need to
act on your behalf or in the interest of passengers or in an emergency.
- We may collect and
process your information for the purposes listed below and disclose the
same to companies and service providers who act as “data processors” on
our behalf, or to credit and fraud agencies (some of whom are located
outside the UK/EEA). These purposes include service, customer care, operation
and efficiencies, product innovation, administration, business management,
risk assessment/management, security, fraud and crime prevention/detection,
social media, reviews, advertising and marketing, research and analysis,
activities and trends, profiling customer purchasing preferences, credit
checking and debt collection, dispute resolution/litigation.
- Outside the European
Economic Area (EEA), data protection controls may not be as strong as the
legal requirements in this country, although we will take every effort to
ensure your information is handled appropriately as much as possible.
If you do not agree to our use of your information as described above,
we cannot accept your booking.
5. Google Analytics And Cookies
- Using your
information, on the condition that you have provided us with your consent
to do so, we may contact you with or make available to you information about
brochures, new products, services or forthcoming events. We may
tailor the information you receive or see; this will mean we can make
available to you more personalised and pertinent communications. We may
use technologies and work with business partners to achieve this.
- We will always give
you the opportunity to opt out of receiving brochures and newsletters, and
you will always be able to unsubscribe from our each of our marketing emails
(see 'Your Rights' below).
6. Your Rights
- We use Google Analytics to track how many
visitors visit this website and which pages are visited the most. Google
collect or monitor any personal information about the visitor. We are not able
to see who visited the website. By using our website, you consent to the use of
cookies, buy if you would prefer that your visit to the website was not
tracked, you can disable cookies within your browser. Disabling cookies will
not affect your experience of the Naturetrek website in any way, however,
please be aware it may reduce the quality of your experience on other websites.
- Our website contains links to third party
websites not controlled or owned by us. For example, reference sites or
services websites. It is your responsibility to check the status of these sites
before using them.
- Please let us know in writing if you like to see
the personal data we hold about you, as you are entitled to a copy of this
information and to correct any inaccuracies. We will supply this information
within a maximum of 30 days of receiving your request.
- You have the right to ask not to receive direct
marketing material from us, and as soon as properly notified by you, we will
take steps to stop using your information in this way. You will also be able to
remove yourself from our emailing list by clicking on the “Unsubscribe” link at
the bottom of all marketing emails.
- You also have the “Right to be Forgotten”, and
as soon as properly notified by you, we will remove all your information from
7. Security Statement
We have taken all reasonable steps and have in place appropriate security
measures to protect your information. This site is hosted on a server in the UK
and any personal data retained by us with your consent will be processed in
accordance with our registration under the Data Protection Act 1998.
8. Changes To This Policy
Any changes to this Policy will be either posted on our website, brochure
and/or made available on request.
welcomed and should be addressed to Mingledown Barn, Wolf’s Lane, Chawton,
Alton, Hampshire, GU34 3HJ or firstname.lastname@example.org. For more information about data production, including any complaints, please refer to the Information Commissioner’s Office: www.ico.org.ukTerms And Conditions Of Use
Of On Website
- We are a limited company registered in England
and Wales under company number 03311102, and our registered address is at
Mingledown Barn, Wolf’s Lane, Chawton, Alton, Hampshire, GU34 3HJ. The best way to contact us is by email
at email@example.com. We
are a fully licensed tour operator and hold an Air Travel Organisers Licence
(ATOL no. 2962) issued by the Civil Aviation Authority.
2. Use Of The Website
- This website is owned by Naturetrek and is
intended to inform about who we are and what we do.
- You may use our Website only for lawful
purposes. You may not use our Website in any way that is unlawful or
- You also agree not to interfere with, impair or
disrupt any part of our Website, any equipment or network on which our Website
is stored; or any software used in the provision of our Website.
- You are responsible for making all arrangements
for you to have access to our Website. You are also responsible for ensuring
that all persons who access our Website through your internet connection are
they comply with them.
- If we determine that an infringement of these
terms has occurred, we may take such action as we deem appropriate, including
immediate, temporary or permanent withdrawal of your right to use our Website;
further legal action against you; and/or disclosure of such information to law
enforcement authorities as we feel is necessary.
- If you purchase products from our Website, our
to the sales
- By using our Website, you are agreeing to these
We own or license all intellectual property rights in our Website and in
the material published on it. Those works are protected by copyright laws
around the world. All such rights are reserved. You are welcome to
download and print content from this site for your own purposes, but you may
not copy or reproduce any of the content or design elements for any other
purpose without the express written permission of Naturetrek. You must not
modify the paper or digital copies of any materials you have printed off or
downloaded in any way, and you must not use any illustrations, photographs,
videos or any graphics separately from any accompanying text. Any use of
extracts from the Website other than in accordance with this clause for any
purpose is prohibited. All third party trademarks are hereby acknowledged as
the intellectual property of our respective trading partners, from whom we have
obtained permission to use them on this site.
The main purpose of our Website is to provide information and the
ability to book travel experiences. We may update our Website on a regular
basis and may alter the content at any time. Any of the material on our Website
may be out of date at any given time, and we are under no obligation to update
that material. We do not guarantee that our Website will be available constantly,
or that any content on it will be free from errors or omissions. We reserve the
right to withdraw or amend our Website or parts of it without notice.
- You may link to our Website, provided it is done
so in a way that is legal and does not damage our reputation or take advantage
of it. You must not determine a link in a way which implies any form of
association, approval or endorsement on our part where none exists. We reserve
the right to retract linking permission without notice.
- Where our Website contains links to other sites
and online resources provided by third parties, these links are presented for
your information and interest only. We have no control over the contents
of those sites, and accept no responsibility for them or for any loss or damage
that may arise from your use of them. Your use of third party websites
and resources is at your own risk.
6. Our Liability
- Information, suggestions, opinions and advice
contained on our Website are provided without any guarantees or warranties as
to its accuracy and are for general information only unless the Booking
Conditions apply. It is not meant to be advice on which you should rely. All
travel packages are subjected to availability.
- To the extent permitted by law, we expressly exclude:
- All conditions, warranties, representations and
other terms which might otherwise be implied by statute, common law or the law
- All liability for any claim, loss, demands or
damages of any kind whatsoever (whether such claims, loss, demands or damages
were foreseeable, known or otherwise) arising out of or in connection with the
use of our Website or the information, content or materials included on this
Website and any communication sent to you by us or any communication sent to us
by you via the internet.
- Nothing in these Terms excludes or limits our
liability for death or personal injury caused by our negligence (or that of our
employees, agents or directors); or fraud or fraudulent misrepresentation; or
any liability which may not be limited or excluded by law.
- If you are a consumer user, please note that we
only provide our Website for domestic and private use. You agree not to use our
Website for any commercial or business purposes, and we have no liability to
you for any loss of profit, loss of business, business interruption, or loss of
- If you are a business user, we will not be
liable to you for any loss of profit, sales, business or revenue, business
interruption, loss of anticipated savings, loss of business opportunity,
goodwill or reputation or any indirect or consequential loss or damage
- We will not be liable for any loss or damage
caused by a virus, distributed denial-of-service attack, or other
technologically harmful material that may infect your computer equipment,
computer programs, data or other proprietary material due to your use of our
Website or to your downloading of any content on it, or on any website linked
- Different limitations and exclusions of
liability will apply to liability arising as a result of the supply of any
services or products to you, which will be set out in our Booking
The English courts will have exclusive jurisdiction over any claim
arising from, or related to, a visit to our Website although we retain the
right to bring proceedings against you for infringement of these Terms in your
country of residence or any other relevant country. These Terms and any dispute
or claim arising out of or in connection with them or their subject matter or
formation (including non-contractual disputes or claims) shall be governed by
and construed in accordance with the law of England.
We may revise these Terms at any time by altering this page. You
should check this page from time to time to take notice of any amendments we
made, as they are binding on you. Your continued use of our Website will
be your acknowledgment of your agreement to the revised Terms.
10. Your Concerns
If you have any concerns about material which appears on our Website or
you wish to make use of content on our Website other than that set out above,
please contact firstname.lastname@example.org.