1130 section
Privacy Policy
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Naturetrek Policies

We work very hard to keep the information you give us safe. We follow strict security procedures on how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. You will find the following Naturetrek policies on this page:

  • Privacy Policy
  • Terms and conditions of use of Website

Naturetrek’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it, and should be read in conjunction with our Terms and Conditions of use of Website and our Booking Conditions. In all your dealings with us you must ensure that others you represent are aware of the content of all 3 of these policies and terms, and consent to your acting on their behalf.

1. Information About Us
We are a limited company registered in England and Wales under company number 03311102, and our registered address is at Mingledown Barn, Wolf’s Lane, Chawton, Alton, Hampshire, GU34 3HJ. The best way to contact us is by email at info@naturetrek.co.uk. We are a fully licensed tour operator and hold an Air Travel Organisers Licence (ATOL no. 2962) issued by the Civil Aviation Authority.

2. What Information We Collect

We collect information such as your name, contact details, passport details, travel preferences and special needs/dietary requirements that you supply us or is supplied to us, about you and other persons on your booking.

3. How We Collect Your Information

We collect your information when you request from us more details about our holidays, contact us by email or phone (and vice versa), make a booking, use our website, connect with us via social media and any other interaction we have with you. We will update your information whenever we can to keep it current, accurate and complete.

4. What We Use Your Information For
Supply Of Services And Fulfilment Of Contract
  • To be able to supply you with our services, including your flight, holiday, security, incident/accident management, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be obligatory to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which are deemed as appropriate. Most countries will only permit travel if you provide your advance passenger information (passport details), although these requirements may differ depending on your destination and you are advised to check.
  • Information (such as health) may be viewed as “sensitive personal data” under the Data Protection Act 1998. We collect it to provide you with our services, cater to your requirements or act in your interest, and we are only willing to accept sensitive personal data on the provision that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in situations where we/they need to act on your behalf or in the interest of passengers or in an emergency.
  • We may collect and process your information for the purposes listed below and disclose the same to companies and service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include service, customer care, operation and efficiencies, product innovation, administration, business management, risk assessment/management, security, fraud and crime prevention/detection, social media, reviews, advertising and marketing, research and analysis, activities and trends, profiling customer purchasing preferences, credit checking and debt collection, dispute resolution/litigation.
  • Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country, although we will take every effort to ensure your information is handled appropriately as much as possible.
If you do not agree to our use of your information as described above, we cannot accept your booking.

Marketing Material

  • Using your information, on the condition that you have provided us with your consent to do so, we may contact you with or make available to you information about brochures, new products, services or forthcoming events. We may tailor the information you receive or see; this will mean we can make available to you more personalised and pertinent communications. We may use technologies and work with business partners to achieve this.
  • We will always give you the opportunity to opt out of receiving brochures and newsletters, and you will always be able to unsubscribe from our each of our marketing emails (see 'Your Rights' below).

5. Google Analytics And Cookies
  • We use Google Analytics to track how many visitors visit this website and which pages are visited the most. Google Analytics uses cookies in order to achieve this. Google Analytics does not collect or monitor any personal information about the visitor. We are not able to see who visited the website. By using our website, you consent to the use of cookies, buy if you would prefer that your visit to the website was not tracked, you can disable cookies within your browser. Disabling cookies will not affect your experience of the Naturetrek website in any way, however, please be aware it may reduce the quality of your experience on other websites.
  • Our website contains links to third party websites not controlled or owned by us. For example, reference sites or services websites. It is your responsibility to check the status of these sites before using them.
6. Your Rights
  • Please let us know in writing if you like to see the personal data we hold about you, as you are entitled to a copy of this information and to correct any inaccuracies. We will supply this information within a maximum of 30 days of receiving your request.
  • You have the right to ask not to receive direct marketing material from us, and as soon as properly notified by you, we will take steps to stop using your information in this way. You will also be able to remove yourself from our emailing list by clicking on the “Unsubscribe” link at the bottom of all marketing emails.
  • You also have the “Right to be Forgotten”, and as soon as properly notified by you, we will remove all your information from our records.

7. Security Statement
We have taken all reasonable steps and have in place appropriate security measures to protect your information. This site is hosted on a server in the UK and any personal data retained by us with your consent will be processed in accordance with our registration under the Data Protection Act 1998.

8. Changes To This Policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Mingledown Barn, Wolf’s Lane, Chawton, Alton, Hampshire, GU34 3HJ or info@naturetrek.co.uk. For more information about data production, including any complaints, please refer to the Information Commissioner’s Office: www.ico.org.uk

Terms And Conditions Of Use Of On Website

1. Information About Us

  • We are a limited company registered in England and Wales under company number 03311102, and our registered address is at Mingledown Barn, Wolf’s Lane, Chawton, Alton, Hampshire, GU34 3HJ. The best way to contact us is by email at info@naturetrek.co.uk. We are a fully licensed tour operator and hold an Air Travel Organisers Licence (ATOL no. 2962) issued by the Civil Aviation Authority.

2. Use Of The Website

  • This website is owned by Naturetrek and is intended to inform about who we are and what we do.
  • You may use our Website only for lawful purposes.  You may not use our Website in any way that is unlawful or fraudulent.
  • You also agree not to interfere with, impair or disrupt any part of our Website, any equipment or network on which our Website is stored; or any software used in the provision of our Website.
  • You are responsible for making all arrangements for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  • If we determine that an infringement of these terms has occurred, we may take such action as we deem appropriate, including immediate, temporary or permanent withdrawal of your right to use our Website; further legal action against you; and/or disclosure of such information to law enforcement authorities as we feel is necessary.
  • If you purchase products from our Website, our terms set in the Booking Conditions and the Privacy Policy will apply to the sales
  • By using our Website, you are agreeing to these terms of use.  If you do not agree to these terms, please do not use our Website.

Intellectual Property
We own or license all intellectual property rights in our Website and in the material published on it.  Those works are protected by copyright laws around the world.  All such rights are reserved. You are welcome to download and print content from this site for your own purposes, but you may not copy or reproduce any of the content or design elements for any other purpose without the express written permission of Naturetrek. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, videos or any graphics separately from any accompanying text. Any use of extracts from the Website other than in accordance with this clause for any purpose is prohibited. All third party trademarks are hereby acknowledged as the intellectual property of our respective trading partners, from whom we have obtained permission to use them on this site.

4. Website Alterations
The main purpose of our Website is to provide information and the ability to book travel experiences. We may update our Website on a regular basis and may alter the content at any time. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update that material. We do not guarantee that our Website will be available constantly, or that any content on it will be free from errors or omissions. We reserve the right to withdraw or amend our Website or parts of it without notice.

5. Links

  • You may link to our Website, provided it is done so in a way that is legal and does not damage our reputation or take advantage of it. You must not determine a link in a way which implies any form of association, approval or endorsement on our part where none exists. We reserve the right to retract linking permission without notice.
  • Where our Website contains links to other sites and online resources provided by third parties, these links are presented for your information and interest only.  We have no control over the contents of those sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  Your use of third party websites and resources is at your own risk.

6. Our Liability

  • Information, suggestions, opinions and advice contained on our Website are provided without any guarantees or warranties as to its accuracy and are for general information only unless the Booking Conditions apply. It is not meant to be advice on which you should rely. All travel packages are subjected to availability.
  • To the extent permitted by law, we expressly exclude:
    • All conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or the law of equity;
    • All liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims, loss, demands or damages were foreseeable, known or otherwise) arising out of or in connection with the use of our Website or the information, content or materials included on this Website and any communication sent to you by us or any communication sent to us by you via the internet.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence (or that of our employees, agents or directors); or fraud or fraudulent misrepresentation; or any liability which may not be limited or excluded by law.
  • If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If you are a business user, we will not be liable to you for any loss of profit, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage
  • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services or products to you, which will be set out in our Booking Conditions.

8. Governing Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for infringement of these Terms in your country of residence or any other relevant country. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

9. Variations
We may revise these Terms at any time by altering this page. You should check this page from time to time to take notice of any amendments we made, as they are binding on you.  Your continued use of our Website will be your acknowledgment of your agreement to the revised Terms.

10. Your Concerns
If you have any concerns about material which appears on our Website or you wish to make use of content on our Website other than that set out above, please contact info@naturetrek.co.uk.